Contacting Partners repairs team via Islington Council
Good news for Islington Partners' residents who want to contact the repairs team via the council main switch board - Contact Islington 0207527200
The press button option 3 now says Repairs HFI or Partners Repairs. The Partners option directs the caller straight through to the team. This now cuts out what was a completely unnecessary layer of bureaucracy
Residents are always saying they can't remember the repairs line telephone number. Can appreciate that problem myself.
Have been having a running debate with management about the problem. There is presumption that everybody can retain numbers in their head or have numbers to hand when they need them. Countless times residents have had to copy the number from my ID card when I've had to visit them.
The argument has always been that the Partners phone number is free so why would anybody want to go through the council. The arrogance of some officials p... me off at times. They don't appreciate that council residents often don't understand the difference between the various Housing management organisations, all they know is that they are council tenants. They forget that many residents especially the older generation like to use the free phones at the neighbourhood offices. It's a place to go to meet people. They are dismissive of the fact that all hands are not equal and even a freephone call from a mobile phone is not actually free. It costs money holding on going round in circles waiting for somebody to answer them.
Well, I just have to say thank you to the Contact Islington admin team who put the changes in place.